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Terms of Service

Last updated: May 6, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Metis Labs, LLC ("Tokaro," "we," "us," or "our") governing your access to and use of the Tokaro platform, including any associated websites, applications, APIs, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Tokaro is a performance management platform for human and AI workforces. The Service provides guided process discovery, analysis, design, simulation, specification generation, and transformation management capabilities. The Service utilizes artificial intelligence and large language models ("AI Models") to assist users in organizational transformation workflows.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 18 years of age to use the Service. By creating an account, you represent that you meet this requirement.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Use the Service to generate content that is harmful, abusive, discriminatory, or otherwise objectionable
  • Use automated means to access the Service except through APIs we expressly provide
  • Resell, sublicense, or redistribute the Service without our prior written consent
  • Circumvent any usage limits, quotas, or access controls imposed by the Service

5. Your Data

You retain all rights to the data, content, and materials you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive license to process Your Data solely to provide and improve the Service.

You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. You represent that you have all necessary rights and permissions to submit Your Data to the Service.

6. AI-Generated Content

The Service uses AI Models to generate analysis, recommendations, process designs, specifications, and other content ("AI Output"). You acknowledge and agree that:

  • AI Output is generated algorithmically and may contain errors, inaccuracies, or biases
  • AI Output should not be relied upon as the sole basis for business decisions without independent verification
  • We do not guarantee the accuracy, completeness, or fitness for any particular purpose of AI Output
  • You are responsible for reviewing and validating AI Output before acting on it
  • AI Output may be similar to content generated for other users, and you do not acquire exclusive rights to AI Output

Subject to these Terms, you own the outputs generated by the Service from Your Data, to the extent permitted by applicable law.

7. Subscription and Payment

Access to the Service may require a paid subscription. Subscription fees, billing cycles, and payment terms will be as specified at the time of purchase or in a separate order form. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

We reserve the right to change our pricing with 30 days' prior notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

8. Usage Limits and Quotas

The Service may be subject to usage limits, including but not limited to the number of engagements, team members, AI-generated analyses, simulations, and specifications. These limits depend on your subscription plan. We reserve the right to enforce limits and to suspend or throttle access if limits are exceeded.

9. Intellectual Property

The Service, including its design, code, algorithms, user interface, documentation, and branding, is owned by Tokaro and protected by intellectual property laws. Nothing in these Terms transfers any ownership rights to you except the limited license to use the Service as described herein.

"Tokaro," the Tokaro logo, and other Tokaro marks are trademarks of Metis Labs, LLC. You may not use our trademarks without our prior written consent.

10. Confidentiality

We treat Your Data as confidential and will not disclose it to third parties except as necessary to provide the Service (e.g., to AI model providers for processing), as required by law, or with your consent. We maintain appropriate administrative, technical, and physical safeguards to protect Your Data.

11. Third-Party Services

The Service may integrate with or rely on third-party services, including AI model providers (e.g., Anthropic, Google, OpenAI), authentication services, and agent execution platforms. Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.

12. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any aspect of the Service at any time. For material changes that adversely affect your use, we will provide reasonable advance notice.

13. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We will make Your Data available for export for 30 days following termination, after which we may delete it.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOKARO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO TOKARO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

16. Indemnification

You agree to indemnify, defend, and hold harmless Tokaro and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Colorado. You consent to the personal jurisdiction of such courts.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

19. General Provisions

These Terms constitute the entire agreement between you and Tokaro regarding the Service. If any provision is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision does not constitute a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

20. Contact

If you have questions about these Terms, please contact us at legal@tokaro.ai.

© 2026 Metis Labs, LLC. All rights reserved.